Privacy
Domaine Rewa Privacy Policy

Introduction

This Privacy Policy applies to customers, visitors, and users of services provided by Epicurious Limited, trading as Domaine Rewa ("we", "us", or "our"). It explains how we collect, use, store, and disclose your personal information when you interact with us, including via our website and other digital platforms.

While we trade under the name Domaine Rewa, Epicurious Limited is the legal entity responsible for handling your personal information in accordance with this policy.

We are committed to protecting your privacy and handling your data with care and transparency. Where applicable, we comply with all relevant privacy legislation, and where local regulations differ, those take precedence.

We may update this policy as our privacy practices evolve. The most recent version will always be available on our website.

Personal Information

The personal information we collect depends on the products, services, or information you request and our relationship with you. This may include your identity details, date of birth, contact information (physical and mailing addresses, email, phone numbers), and in some cases, financial information such as bank account details or credit references.

By providing your personal information, you consent to us using and disclosing it in accordance with this policy.

Automated Collection

When you visit or interact with our website, we may use automated technologies such as cookies, web beacons, and session tracking to collect data about your visit. These tools help us understand how the website is used and improve your experience. Disabling cookies may affect certain features or access on our website. You can manage cookie settings through your browser.

Advertising Services Providers by Partners

Domaine Rewa advertises through social media, online platforms, and other sites. To measure and improve our advertising efforts, we work with partners who collect data about how users interact with our ads and services. Please refer to our Cookie Use statement for more on these partners and your privacy options.

Social Media and APIs

Our website may include social media features and widgets (such as share buttons or interactive tools). These may collect information like your IP address or browsing behavior. If you connect your social media account to our website or services via an API, that application may access your information as allowed. Please only allow trusted apps to connect with your Domaine Rewa account.

How Your Information Is Used

We use your personal information for purposes including:

Confirming your identity and processing your requests

Providing products, services, and communications you request

Managing our relationship with you

Preventing fraud and protecting our business

Improving your customer experience and our services

Keeping records accurate and up to date

Meeting legal and regulatory obligations

We do not sell, rent, or lease your personal information to third parties. Trusted third parties and subcontractors may access your information only to assist us in these purposes and under strict confidentiality.

Your data may be stored and processed in New Zealand or other countries with adequate privacy protections.

Cookies and How They’re Used

We use cookies and similar tools to collect data about your visits and actions on our website. Cookies help us personalise your experience, improve our services, and deliver relevant content and advertising. Collected data may include IP addresses, geolocation, pages visited, and referring websites. Cookie data is stored securely and retained for up to three months.

You can disable cookies via your browser settings; however, this may limit some website functionality.

How Personal Information Is Stored and Protected

We store personal information securely—whether in physical form or electronically—either onsite or with trusted third-party providers. Our safeguards include:

Regular staff training on privacy obligations

Secure encryption and system protections such as firewalls and virus scanning

Careful oversight when sharing data with overseas or third-party providers

Retention only as long as necessary

PCI-compliant handling of credit card information

Why We Collect Personal Information

We collect, use, and retain personal and credit-related information to:

Establish your identity and process your requests

Deliver products and services

Send communications you have requested

Manage our relationship with you

Detect and prevent fraud or illegal activities

Improve our business and customer experience

Keep records accurate

Fulfil legal and regulatory requirements

Accessing and Updating Your Information

You may request access to personal information we hold by contacting us at privacy@domainerewa.com. Where appropriate, we will provide access in a secure manner. Access may be declined if it breaches another person’s privacy rights, with reasons provided.

If your details are inaccurate or incomplete, you may ask us to correct them. We may require identity verification or written requests for such changes.

Copyright

All content on the Domaine Rewa website is owned by Epicurious Limited, trading as Domaine Rewa, unless otherwise indicated. You may download or print materials for personal, non-commercial use with proper credit. All other rights are reserved under the New Zealand Copyright Act 1994.

For permissions beyond this, contact marketing@domainerewa.com.

Complaints Process

If you believe we have breached your privacy rights, please contact our Privacy Officer at privacy@domainerewa.com. We may ask for additional information to investigate your complaint.

If unresolved, you may complain to your local data protection authority. For New Zealand, contact the Office of the Privacy Commissioner by submitting an online form at privacy.org.nz or writing to PO Box 10-094, Wellington 6143.

Disclosure to Third Parties

We may share your personal or credit information with third parties only when permitted by law or necessary for the purposes outlined here. This includes trusted service providers, auditors, regulators, government bodies, and others you authorise.

All third parties must comply with our privacy standards.
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